Copper Coast agency awarded for excellence
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FIRST National Real Estate Copper Coast was recognised for outstanding achievements with multiple major awards presented to the team at a glittering ceremony at Skycity Adelaide in February.
The awards recognised the achievements of First National’s South Australian and Northern Territory agents throughout 2025, with winners progressing to the national awards which will be announced at the network’s annual convention in Vietnam in May.
First National Copper Coast principal Megan Hill says her team is honoured to be recognised for the results achieved over the past 12 months.
“These awards are a testament to the dedication, expertise, and resilience of my team,” she says.
“Their commitment to delivering outstanding customer service, even in the face of challenges, is truly commendable.
“Each accolade reflects not only their individual talent but also our collective drive to set new benchmarks in real estate. I am incredibly proud of what we have achieved together.”
First National Copper Coast was presented with the following awards:
• Top #4 – SA/NT Sales Office of the Year Award
• Property Management – Highest Gain in Properties Under Management Award
• Top #8 – SA/NT Top Property Management Office Award
• Property Management - Platinum Award for Residential Revenue
Key staff members were also recognised for their individual performances:
• Megan Hill — Silver Award for Residential Listings
• Seah Williams — Top #7 Salesperson of the Year Award
• Seah Williams — Platinum Award for Residential Listings
• Krystel Darling-Kennedy — Top #4 Property Manager of the Year Award
• Krystel Darling-Kennedy — Top #4 Business Development Manager Award
Megan says the annual awards are an important event as they encourage First National’s agents to aspire to ongoing performance improvement that benefits customers.
Agency leader says it’s all about empathy
FIRST impressions count in real estate and First National Copper Coast principal Megan Hill says that extends to how she tailors her communication style with clients.
For Megan, customer service begins almost instantly and within the first few seconds of an interaction, she is already assessing how best to communicate with a client.
“In the first five to 10 seconds, you should have a feel for who you’re dealing with,” she explains.
“Not to judge them, but to adjust yourself.”
Megan says how a client presents themselves, what they wear, and how they speak can provide immediate clues about their expectations.
“What someone’s wearing is a really big giveaway,” she says.
“People who wear lots of black, they generally want you to be direct. They want their price, their plan, and they want you to execute. They don’t want hand-holding.”
By contrast, a client, perhaps dressed in soft pastels, approaching politely and a little hesitantly, will often require a different approach.
“They’re not necessarily nervous, but they’re going to need guidance,” Megan says.
“They want the reassurance that someone’s taking care of them.”
Megan explains that reading these cues isn’t about stereotyping; it’s about tailoring service.
She says by observing how people speak, gesture, or respond, agents can gain insight into their clients’ preferred communication style and needs, helping them adapt without relying on assumptions.
She also believes the traditional golden rule, ‘treat others as you would like to be treated,’ needs updating in sales.
“Scrap that and instead treat others how they would like to be treated,” she says.
“That’s the shift. If you communicate the way you prefer, you’ll lose people. You have to communicate the way they prefer.”
