The independent ACMA survey has found one in three households is left without phone or internet services when connecting to the NBN. What’s worse is more than 10 per cent of households continue to be without services after more than a month. This is a far cry from what NBN Co and the government claim.
Put simply, this is not good enough for business or households that rely on these services for work, study and online transactions. It is a shocking indictment on Malcolm Turnbull and his second-rate copper NBN which is just not up to scratch.
The government must update Australia’s telecommunications consumer-rights framework to include real consumer protections and guarantees. In 2018, it is absurd our Universal Service Obligation provides rights for phone boxes but not a household internet connection. It guarantees access to a telephone but not essential broadband services.
The government needs to act without delay.
Stephen Jones, Shadow Minister for Regional Communications